FT Assistant Banking Center Manager 

Important Information Regarding Application Process: Please note that we do not accept resumes and encourage applicants to include work history on our formal application available via the "Apply Now" link. *Data from resume cannot be downloaded into application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.

SUMMARY
First Security Bank is excited to offer a unique opportunity for a motivated, customer-focused professional to join our dynamic and growing Florida team as an Assistant Banking Center Manager!

Do you thrive on building strong relationships, delivering exceptional service, and making a positive impact in your community? If so, we encourage you to apply!

In this role, you will support the Banking Center Manager (BCM) in overseeing the efficient daily operations of a full-service banking center. You'll help deliver responsive, innovative, and secure financial solutions while providing personalized service to our customers. This is an onsite position, offering the chance to work with local leadership and customers as an integral part of the South Walton community.

QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.

• Candidates must be at least 18 years of age.
• High School Diploma or GED required.
• Associates and/or bachelor's degree related to business and/or finance preferred.
• Completion of Retail Banking Specialist 3 checklist (Internal) required; or
• 3-5 years of retail banking experience with a strong understanding of Retail Banking Specialist functions required.
• Completion of Retail checklists through Supervisor level within 1 year will be required.
• 1-2 years' supervisory/leadership experience preferred.
• Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet is required.
• Willingness to demonstrate Core 5 values with customers and coworkers.

HOURS OF AVAILABILITY: Regularly Scheduled Hours/Week: 40 (+) hours per week: Monday - Friday 8:15am - 5:00pm | *Extended working hours may be required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible for assisting in the management of the banking center team including service, sales, and operations. Adhere to all department and company policies and procedures and follow applicable banking regulations.

1. Ensure retail staff receive comprehensive training and development on bank protocols, operational processes, policies, and procedures.
2. Provide ongoing education on products and services offered across all lines of business, equipping the team to effectively provide, sell, and cross-sell solutions.
3. Foster and maintain an environment that delivers exceptional care, ensuring customers feel welcomed, valued, and engaged. Focusing on building and strengthening customer relationships through active participation in community outreach and local events.
4. Conduct weekly huddles and staff meetings, as needed. Serve as a communication link between departments and leadership to ensure the team is informed and understands directives, bank financial performance, initiatives, and other pertinent information.
5. Operate with an awareness and understanding of essential employment law concepts. Apply, interpret, and execute policies reviewed during management meetings, Bank Better University, and/or those established within the Employee Handbook.
6. Frequently perform all essential Retail duties and ensure that these duties are followed by retail staff, in accordance with written policies and procedures.
7. Be familiar with physical security equipment and enforce security procedures to protect the team and banking center against robbery and other criminal acts. Report any security concerns to the company's Security team.
8. Ensure audit controls are followed, and various monthly audits, checklists and/or reports are completed in a timely manner.
9. Ensure operational compliance with regulatory guidelines, including the Bank Secrecy Act, Regulation CC, Regulation E, and Fair Lending.
10. Resolve customer complaints which are beyond the scope of other banking center personnel. Discuss and communicate complex and sometimes sensitive subjects with clarity and tact.
11. Work with management to develop banking center objectives and the specific programs necessary to achieve them.
12. Maintain strict confidentiality of customer account information to protect bank operations and uphold customer trust, in full compliance with privacy regulations and internal policies.
13. Operate computer software and equipment, telephone, scanner and copier. Proficiency with Bankway software will be required.
14. Able to hold a valid driver's license and have access to reliable transportation for arriving to work on time, work on-site at assigned location and willingness to extend working hours when necessary.
15. Will be required to attend Bank Better University, training sessions assigned by management, and incorporate the essential leadership skills and responsibilities.
16. Additional duties may be assigned or required by management.

SUPERVISORY RESPONSIBILITIES: This position will be called on to make both minor and major decisions in the workplace in the absence of the Bank Manager. This may include discipline and evaluation of employees' performance for all retail staff. Ability to rapidly assess any situation, weigh the pros and cons of various approaches, and make an educated and informed decision.

SOFT SKILLS
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.

PHYSICAL DEMANDS
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing; while occasionally stooping, kneeling or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in-person and over telecommunications. Have near/far visual acuity to identify customers, currency and reading materials in printed or electronic format. The employee must occasionally lift and move up to 50 pounds. Ability to hold a valid driver's license with access to a vehicle that can be used for business travel purposes.

The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS
The duties of this position require strong independent problem-solving skills to manage multiple projects and their accurate and timely completion. Able to interact with and lead others in a calm and patient manner; maintaining confidentiality and professionalism in all situations. Able to analyze information, evaluate options, and make sound judgements in a timely manner. Strong mathematical competency related to currency including, adding, subtracting, multiplying, and dividing whole numbers, fractions and decimals. This position also requires the ability to read and interpret documents, draft instructions or presentations and articulate complex information in written or oral form.