Leadership Institute: Creating an Amazing Customer Experience

Creating an Amazing Customer Experience

Date: November 4

Instructor: Susan Young, MSA

A customer-driven company requires commitment, time, patience and effort on the part of the customer service team members. This workshop includes highly motivational elements, and drives home to participants the positive difference they can make in the lives of their customers.

Participants will learn:

• Recognizing customer needs and expectations

• Demonstrating greater motivation and a positive attitude

• Turning difficult and dissatisfied customers into loyal, repeat customers

• Communicating effectively and using positive language to create customer comfort

• Building trust and reducing tension

• Establishing internal customer satisfaction

• Consistently creating positive first impressions

• Lay out strategies, procedures, and methods that they will find helpful

• Give the participants several actual situations and ask them to work in small groups to determine how to apply my strategies, procedures, and methods

Location: LRC 128, Niceville

Time/Day: 8:30 a.m. – 12:30 p.m., Friday

Registration Fee = $70